Account Manager

About Us

Thumbprint is a branded merchandise and technology company on a mission to revolutionize the way people interact with branded merchandise. We partner with some of the world’s most recognized brands—blending strategy, creativity, and cutting-edge tech to create experiences that go far beyond “just swag.” We’re not your average promo company. We’re a bold, fast-growing team of thinkers, doers, creators, and connectors who want to make branded merch smarter, smoother, and more meaningful.

Position Overview

As an Account Manager at Thumbprint, you’ll be the quarterback for your clients—driving relationships, overseeing projects, and delivering creative, tech-forward merchandise solutions. You’ll lead with empathy, operate with urgency, and solve problems before they happen. This is a role for someone who owns their results, thrives in a fast-paced environment, and wants to help reshape an industry from the inside out.

Responsibilities

Act as the main point of contact for a portfolio of client accounts. Manage day-to-day client needs, ensuring top-notch service, accurate orders, and strong project execution. Prepare and deliver quotes, proposals, and creative product presentations. Coordinate with account directors, project managers, creative teams, and operations to bring campaigns to life. Submit and manage purchase orders and oversee apparel and product orders. Resolve issues quickly and proactively. Identify opportunities to grow accounts through upselling, cross-selling, and strategic problem-solving. Stay current on branded product trends, digital tools, and custom packaging ideas that elevate the client experience.

Performance Goals

In your first 90 days, you’ll onboard with 10–15 active accounts, launch 3+ custom merch projects, and develop a growth strategy for your top clients.

Qualifications

3+ years of experience in account management, client services, or sales. Promotional products, branded merchandise, marketing, or ecommerce experience preferred. Bachelor’s degree or equivalent professional experience. Strong communication and relationship skills. Super organized, quick learner, accountable, and able to juggle multiple projects. Proficient in Microsoft Office and Google Workspace. Experience with CRM systems, online ordering platforms, and digital portals. Familiarity with CommonSKU is a major plus.

Culture Fit

We hustle hard, move fast, and stay humble. We don’t have time for drama or politics. We want people who take initiative, love learning, share the glory, enjoy doing things for others, and—bottom line—are just good humans. Our team is collaborative, generous with ideas, and always ready to build something better than what came before.

Travel

Some travel is required for client meetings, events, and industry trade shows (5–10%).

Why Join Thumbprint?

Work with national brands and fast-growth companies on creative, high-impact campaigns. Be part of a culture that values action, innovation, and people-first leadership. Enjoy competitive pay, real benefits, and room to grow. Join a company that’s using technology and strategy to change the game in branded merchandise.

Apply Today

If you’re ready to bring energy, precision, and creativity to your client relationships—and help us lead the future of branded merch—we want to hear from you.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Work Location: Hybrid remote in Orlando, FL 32806