Consult with Sandals to understand the different tiers of Travel Agents and the benefits they receive at each tier, while identifying the steps that can be automated, combined, or eliminated. Thumbprint also designed a workflow to ensure Sandals still receives a detailed Sales Order, approves the request and issues a Purchase Order before production begins.
Travel Agent logs into their account with unique credentials and places an order; the site can calculate in Imperial and Metric values for US and International Travel Agents; A sales order is generated and sent via email to the appropriate North American or Latin American approving representative; Sandals Approving Rep verifies the eligibility and issues a PO. The PO# number is entered in a custom field (reportable) and order is approved.
Thumbprint receives the order and production begins.
After production, wall vinyls and window scrims are sent to the Travel Agent at the Ship To entered online. Sandals is invoiced for the product.
After implementing the software and ordering solution, Thumbprint has been able to process, print and ship orders in just 2 weeks, cutting down the time by almost 85%
Corporate has a more streamlined and automated process to manage this important marketing initiative, while creating a better experience for one of their most important marketing resources.
Order visibility allows travel agents to anticipate the arrival of their wall and window graphics and plan for timely installation.