ScreenBroidery, LLC dba Thumbprint
Effective Date: January 2026
ScreenBroidery, LLC dba Thumbprint (“Thumbprint,” “we,” “us,” or “our”) is committed to delivering high-quality products and a best-in-class customer experience. This Return Policy and Limited Warranty outlines your rights and our obligations with respect to defective, damaged, or non-conforming products purchased through our Store.
Thumbprint warrants that all products will be free from defects in materials and workmanship, including imprint or embellishment quality, for a period of forty-five (45) days from the date of delivery.
If a product is determined by Thumbprint, in its sole discretion, to be:
Thumbprint will, at its option:
This warranty does not apply to:
You are responsible for inspecting your order upon delivery.
Any claim for defective, damaged, missing, or incorrect items must be reported to Thumbprint within thirty (30) days of delivery.
Failure to notify Thumbprint within this period constitutes acceptance of the order as delivered.
Returns will be accepted only under the following conditions:
Eligible items must:
The following items are not eligible for return:
All returns require prior authorization.
To initiate a return or claim:
Contact Thumbprint Customer Care at:
Upon approval, Thumbprint will issue an RMA and provide return instructions.
Returns received without an RMA may be refused.
If an item is confirmed to be defective, damaged, or incorrect:
Orders may be canceled for a full refund only prior to production.
Once production has commenced, orders cannot be canceled or modified.
Approved refunds will be issued to the original method of payment.
Timing of refunds may vary depending on the payment provider but typically occurs within 3–7 business days after approval.
Shipping charges are non-refundable unless the return is due to a Thumbprint error.
Thumbprint does not process direct exchanges.
If a different size, color, or item is desired, a new order must be placed.
To the fullest extent permitted by law, Thumbprint’s liability under this policy is limited solely to the repair, replacement, or refund of the affected product(s).
ScreenBroidery, LLC dba Thumbprint
15255 Endeavor Drive
Noblesville, IN 46060
support@thumbprint.com
317-703-3449
Thumbprint ships orders within the United States and select international locations, subject to applicable laws and restrictions.
Orders are processed and shipped Monday through Friday, excluding holidays.
Processing times:
All shipping and delivery timelines are estimates only and are not guaranteed.
Thumbprint is not responsible for delays caused by:
Orders may ship from multiple facilities and may arrive in separate shipments.
Shipping charges are calculated at checkout.
Thumbprint will not charge more than the amount presented at checkout, except in cases of:
For international orders:
Thumbprint does not ship to countries or regions subject to U.S. trade restrictions, including those restricted under OFAC regulations.
Once an order is placed, it may not be modified, including changes to shipping address.
Customers are responsible for ensuring all shipping details are accurate at checkout.
Separate orders must be placed for multiple destinations.
Thumbprint ships to U.S. military APO/FPO addresses.
Delivery times may range from 2–4 weeks depending on destination.
If your order arrives damaged, incomplete, or incorrect:
You must:
Do not use damaged items until a claim has been reviewed.
Thumbprint will work to resolve the issue promptly, including replacement or refund where appropriate.
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM EST
