Imported the list of 30k+ residents into a database. Built an application for each community leader to sign into, see a list of their specific residents, and make a gift selection on their behalf.
Agreed upon an ordering window based on the client’s required in-hands date.
Four products to select: Lotion set, Snack set, Tumbler, Wristlet.
At distribution, packing slip included two forms of the selection for easy distribution. One sorted alphabetically by Resident Name, and one sorted by Gift. This made it easier for the Community Leaders to distribute the gifts to the Residents.
Created an administrative view for corporate leadership to track progress by gifts and by community. At end of window, thumbprint was able to easily order the four products based on the data. A buffer was added to each community to account for new residents after the order window closed.
One community had problems understanding the technology and Thumbprint manually entered the selections on their behalf.
The new program was significantly more efficient, targeted to the Resident’s preference, and was completed at 11% under budget.